Privacy Policy

1. Overview

This Privacy Policy explains how FastTrack, LLC ("Company," "we," "us," or "our") collects, uses, discloses, and protects information in connection with the FastTrack application (the "Application"). By using the Application, you agree to the collection and use of information as described in this Policy.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, phone number, User Role (Trainer, Syndicate Manager, Owner, Syndicate Member, or Assistant Trainer), and login credentials.
• Horse and business records: manually entered data regarding horses, training, health, performance, ownership, and syndicate details.
• Media: photographs and video uploaded by Trainers and Syndicate Managers and shared with associated Owners and Syndicate Members.
• Payment information: processed through Stripe. The Company does not directly store full payment card numbers; Stripe collects and stores payment details subject to its own privacy policy and PCI-DSS obligations.
• Communications: messages, support requests, and other communications you send through or in connection with the Application.

2.2 Information Collected Automatically

• Device and usage information, such as device type, operating system, app version, and general usage/log data, used to maintain and improve the Application.
• Approximate location information where enabled by device settings, if applicable to a given feature.

3. How We Use Information

• To provide, operate, and maintain the Application, including role-based access to data and media;
• To process subscription billing and facilitate in-app payments between Users via Stripe;
• To communicate with you about your account, invitations, billing, and updates to the Application or this Policy;
• To provide customer support and respond to inquiries;
• To monitor, investigate, and prevent fraudulent, unauthorized, or unlawful activity;
• To comply with legal obligations and enforce our Terms and Conditions and Software License and Platform Use Agreement;
• To improve, maintain, and develop the Application's features and performance.

4. How Information Is Shared

4.1 Sharing Among Users

Because the Application is designed to connect Trainers, Syndicate Managers, Owners, Syndicate Members, and Assistant Trainers around shared horses and syndicates, certain information is shared among associated Users based on their role and relationship:

• Media and data updates entered by a Trainer or Syndicate Manager are shared with the Owners, Assistant Trainers, and Syndicate Members associated with the relevant horse(s) or syndicate.
• Basic contact and role information may be visible to other Users within the same horse or syndicate group, as necessary to facilitate communication and in-app payments.
• Payment-related information necessary to complete a transaction (such as amount and payment status) may be visible to the Users party to that transaction.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including hosting providers, cloud storage providers, customer support tools, analytics providers, and Stripe for payment processing. These providers are contractually restricted from using your information for any purpose other than providing services to us.

4.3 Legal and Business Transfers

• We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of the Company, our Users, or others.
• We may transfer information in connection with a merger, acquisition, reorganization, sale of assets, or other corporate transaction involving the Company. As described in our Software License and Platform Use Agreement, such a transaction does not require prior consent from Users, and this Policy will continue to govern the treatment of any information transferred.

We do not sell your personal information to third parties for their own independent marketing purposes.

5. Data Retention

We retain personal information and User Content for as long as your account remains active and as needed to provide the Application's functionality.

If you default in your subscription payment, your access to the Application will be suspended fourteen (14) days after the missed payment, and your data will be retained for thirty (30) days from the date of the missed payment. If payment (including any back payment owed) is brought current within that 30-day window, your access and data will be restored in full. If payment is not brought current within 30 days, we may permanently delete your account data.

Following voluntary termination of an account, or termination for reasons other than payment default, we will retain data only as long as reasonably necessary for legitimate business or legal purposes, after which it will be deleted or anonymized in accordance with our internal data retention practices.

6. Data Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information and User Content against unauthorized access, use, disclosure, alteration, or destruction. These measures may include encryption in transit, access controls, and secure hosting infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

If we become aware of a data breach affecting your personal information, we will notify you and take appropriate action in accordance with applicable law.

7. Payment Information and Stripe

In-app payments between Owners and Trainers, Syndicate Managers and Trainers, and Syndicate Members and Syndicate Managers are processed through Stripe. Stripe's collection and use of your payment information is governed by Stripe's own privacy policy and terms of service, which we encourage you to review. We receive limited transaction information from Stripe (such as payment status and amount) necessary to reflect transactions within the Application.

8. Your Choices and Rights

• Access and correction: You may access and update certain account information directly within the Application.
• Account deletion: You may request deletion of your account by contacting us at the email below, subject to the data retention terms described in Section 5.
• Communications: You may opt out of non-essential communications, though we may still send essential service, billing, and security-related messages.
• Depending on your jurisdiction, you may have additional rights regarding your personal information, such as the right to request a copy of your data or to object to certain processing. Contact us using the information in Section 11 to make such a request.

9. Children's Privacy

The Application is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Material changes will be communicated through the Application or by email at least 15 days before taking effect. Your continued use of the Application after changes take effect constitutes acceptance of the revised Policy.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact: